Do I need a referral?

No, you do not need a referral. Osteopaths are primary care practitioners which means you can come in without a referral.

 

How many treatments will I need?

There is no set number because everyone is an individual. How may treatments you need will differ for different conditions, whether your condition is acute or chronic and how you respond to treatment. Every individual is different and therefore every course of treatment will be slightly different.

At your first consultation your practitioner will be able to give you an idea of how many treatments you may need. You ought to see some changes to your symptoms after a couple of visits. More chronic conditions may require a longer course of treatment.

 

How long will treatment take?

OSTEOPATHY
Your first treatment will take up to an hour. Subsequent treatments are usually about half an hour.

 

What do I need to bring?

Please bring along any x-rays, MRI or other medical reports. Wear comfortable clothing. You may be asked to disrobe to your underwear at times to allow your practitioner to examine you adequately to form an accurate diagnosis. If you are a member of a health fund, please bring your health care card so we may use Hicaps to process your claim at the time of your appointment.

 

What time are you open?

Monday: 9am – 7pm
Tuesday: 9am – 7pm
Wednesday: 9am – 7pm
Thursday: 9am – 3pm
Friday: 10am – 6pm
Saturday: 9am – 2pm
Sunday: Closed

 

How much does treatment cost?

CURRENT FEE SCHEDULE (Effective from the 1st March 2023)

OSTEOPATHY
Initial consult: $160
Subsequent consult: $120

Concession rates are available. Please contact us to see if you are eligible.

 

Can I claim treatment on my private health fund?

Yes, if you have extras cover treatment can be claimed on the spot and you just pay the gap.

 

What is the cost of a cancellation fee?

A cancellation fee equivalent to appointment cost will be charged for missed appointments, or for appointments that have been cancelled or rescheduled with less than 24 hours-notice.  

** Please note – Cancellation fees are not subject to any rebate from Medicare, private health fund, DVA and SIRA.

 

Appointment Cancellation 

In order to be respectful of your practitioner and fellow patients, please call our reception desk as soon as you know you will not be able to make your appointment.

If cancellation or rescheduling is necessary, we require that you call at least 24 hours prior to the appointment time. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.

How to Cancel Your Appointment 

If you need to cancel your appointment:

  • VIA PHONE CALL: please call us on 9713 8987. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.
  • VIA EMAIL: please email info@osteaandhealth.com.au with the cancellation request.
  • VIA SMS: Please reply with “N” to our SMS message reminder, 24 hours before your appointment.

Late Cancellations/No-Shows

A cancellation is considered late when the appointment is cancelled or rescheduled less than 24 hours before the appointed time.

A no-show is when a patient misses an appointment without cancelling or rescheduling. In either case, we will charge the patient a cancellation appointment fee equivalent to the value of the appointment cost.

The fee will be charged to your provided payment details or to be paid over the phone.

A receipt of payment will be sent via email.

 

We understand some cancellations are unavoidable for reasons out of your/our control. Please discuss this with us to determine if the cancellation fee might be waived.

 

What qualifications do osteopaths have and are they registered?

Currently in Australia osteopaths undergo 5 years university qualification. All osteopaths must be registered with AHPRA (Australian Health Practitioner Regulation Agency) to practice as an osteopath.