What to expect on your first visit?

OSTEOPATHY
Your practitioner will take a thorough medical history and perform an examination including medically recognised neuro-orthopaedic testing alongside osteopathic assessment techniques. After forming a diagnosis your practitioner will discuss with you their treatment plan. Treatment may include several different techniques all specifically aimed at your particular presentation. Your practitioner may also give you exercises, postural advice and other lifestyle advice to help with your overall treatment.

ACUPUNCTURE
Your practitioner will take a thorough medical history and perform an examination including medically recognised testing along with Traditional Chinese assessment techniques. After forming a diagnosis and discussing the treatment plan with you, treatment will possibly include needling, moxibustion and soft-tissue techniques specifically designed to address your health needs. You may also be prescribed some herbs to assist with the treatment.

 

What do you need to do?

Book an appointment –give us a call (online booking is coming soon). Come in and see us. Your first appointment will generally take about an hour. Follow up appointments are typically half an hour. We will send you a reminder as a courtesy. Work with your practitioner to achieve the best possible results for your health and well-being.

 

What should you bring?

Please bring along any x-rays, MRI or other medical reports. Wear comfortable clothing. You may be asked to disrobe to your underwear at times to allow your practitioner to examine you adequately to form an accurate diagnosis. If you are a member of a health fund, please bring your health care card so we may use Hicaps to process your claim at the time of your appointment.

Fees & Payment Information

Payment
It is expected that all fees are paid in full at the time of your consultation. If you are unable to pay at the time of treatment, please inform us as soon as possible. An administration fee may be incurred for late payment if follow up is required. Payment may be made by cash, cheque, Eftpos or credit card. We do not accept American Express.

Private Health Insurance
Our practitioners are registered with all the major health funds. We offer the convenience of HICAPS (Health Industry Claims and Payments Service) and can process on the spot rebates from your private health insurer. Rebates are variable depending upon individual policies. Contact your health insurer for a rebate quote and any information specific to your cover.

Chronic disease Management (CDM) or Enhanced Primary Care (EPC)
If you experience chronic pain, you may be eligible for the Chronic Disease Management program. Medicare provides rebates for up to 5 sessions per calendar year for people with chronic pain. Your GP will be able to tell you if you are eligible and provide you with the appropriate paperwork prior to your visit with us. Rebates may be processed via HICAPS at the time of treatment. This is a rebate only, it does not cover the full cost of treatment.

You can find more information about the Chronic Disease Management Plan on the Department of Health Website. Or give us a call and we will try and answer any of your questions.

SIRA
Treatment under SIRA (previously known as Workcover or Motor Accident claims) may also be available in our clinic depending upon your circumstances. Please contact us for further information.

Fee Schedule (effective from 1st March 2023)

OSTEOPATHY
Initial consult: $160
Subsequent consult: $120

ACUPUNCTURE
Initial consult: $160
Subsequent consult: $120

Concession rates are available. Please contact us to see if you are eligible.

 

Booking and Cancellation Policy

A cancellation fee equivalent to appointment cost will be charged for missed appointments, or for appointments that have been cancelled or rescheduled with less than 24 hours-notice.   

** Please note – Cancellation fees are not subject to any rebate from Medicare, private health fund, DVA and SIRA.

 

Appointment Cancellation 

In order to be respectful of your practitioner and fellow patients, please call our reception desk as soon as you know you will not be able to make your appointment.

If cancellation or rescheduling is necessary, we require that you call at least 24 hours prior to the appointment time. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.

 

How to Cancel Your Appointment 

If you need to cancel your appointment: 

  • VIA PHONE CALL: please call us on 9713 8987. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible. 
  • VIA EMAIL: please email info@osteaandhealth.com.au with the cancellation request.
  • VIA SMS: Please reply with “N” to our SMS message reminder, 24 hours before your appointment. 

Late Cancellations/No-Shows

A cancellation is considered late when the appointment is cancelled or rescheduled less than 24 hours before the appointed time.

A no-show is when a patient misses an appointment without cancelling or rescheduling. In either case, we will charge the patient a cancellation appointment fee equivalent to the value of the appointment cost.

The fee will be charged to your provided payment details or to be paid over the phone. 

A receipt of payment will be sent via email.

 

We understand some cancellations are unavoidable for reasons out of your/our control. Please discuss this with us to determine if the cancellation fee might be waived.

 

Opening hours

Monday: 9am – 7pm
Tuesday: 9am – 7pm
Wednesday: 9am – 7pm
Thursday: 9am – 3pm
Friday: 10am – 6pm
Saturday: 9am – 2pm

 

Any other questions?

Have a look at our FAQs or give us a call. We would be happy to answer any questions you might have.